Venetian Soda Lounge: Legal Terms and Policies​

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Welcome to Venetian Soda Lounge. These comprehensive Legal Terms and Policies (collectively, "Terms") govern your access to and use of our website, services, and facilities. By accessing, Browse, or using any part of Venetian Soda Lounge's online or physical offerings, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with any additional terms and conditions that may apply to specific services or transactions. If you do not agree with any part of these Terms, you must not use our website, services, or facilities.

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A. Terms of Service and Use

 

This section outlines the general terms and conditions for engaging with Venetian Soda Lounge.

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1. Acceptance of Terms

 

By accessing or using the website, services, or facilities of Venetian Soda Lounge (hereafter, "the Lounge"), you signify your agreement to these Terms of Service and Use, as well as our Privacy Policy, Copyright Notice, Trademark Notice, and all other applicable policies and guidelines referenced herein or available on our website.

 

 

2. Services Offered

 

The Lounge provides a range of services, including but not limited to cocktail service, live entertainment events, retail sales of merchandise, and online reservation capabilities through our website.

 

 

3. Age Restriction

 

All patrons must be at least twenty-one (21) years of age to purchase or consume alcoholic beverages at the Lounge. Valid, government-issued identification is required for entry and service, in accordance with the Vermont Department of Liquor Control regulations. The Lounge reserves the right to refuse entry or service to any individual who fails to provide valid identification or who appears to be under the influence of alcohol or other substances.

 

 

4. Intellectual Property Rights

 

All content displayed on our website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, videos, event descriptions, fictional characters (e.g., Rufus Hightower and Gingy-9000), and unique event concepts (e.g., Venetian Cocktail Workshops, Hightower Paradise), are the exclusive property of Venetian Soda Lounge or its content suppliers. This content is protected by United States and international copyright, trademark, and other intellectual property laws. Unauthorized reproduction, distribution, display, or transmission of any content is strictly prohibited without the prior written consent of Venetian Soda Lounge.

 

 

5. User Conduct

 

Users of our website, forums, social media channels, and patrons at our physical location agree to abide by the following standards of conduct:

• Respectful Communication: All interactions must be conducted with respect and courtesy. Abusive language, bullying, harassment, discrimination, or any form of offensive behavior is strictly prohibited.

• Compliance with Laws: Users and patrons must comply with all applicable local, state, and federal laws and regulations, including those pertaining to the legal drinking age.

• Content Standards: Any content posted by users on our platforms must not be offensive, defamatory, infringing upon intellectual property rights, or otherwise inappropriate.

• Prohibited Activities: Engaging in or promoting illegal activities, attempting unauthorized access to our systems, or posting malicious software is expressly prohibited.

Violations of this User Conduct policy may result in, but are not limited to, removal of content, suspension or termination of user accounts, banning from our website and social media channels, and denial of access to our lounge.

 

 

6. Merchandise and Reservations

 

Purchases of merchandise and reservations made through our website are subject to additional terms and conditions specific to those transactions, which will be presented and must be accepted during the checkout or reservation process.

 

 

7. Limitation of Liability

 

The Lounge shall not be liable for any inaccuracies, errors, or omissions in the information provided on its website. Furthermore, the Lounge, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of our services, website, or any reliance on information contained therein. Patrons are solely responsible for informing Lounge staff of any food allergies or dietary restrictions; the Lounge shall not be held liable for any adverse reactions resulting from a patron's failure to do so.

 

 

8. Governing Law and Dispute Resolution

 

These Terms and all related policies shall be governed by and construed in accordance with the laws of the State of Vermont, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall first be attempted to be resolved through mediation in Vermont. For more detailed provisions, refer to Section F (Governing Law) and Section I (Dispute Resolution Policy).

 

 

9. Amendments to Terms

 

The Lounge reserves the right to modify these Terms at any time, at its sole discretion. Notification of significant changes will be provided via email to users who have opted to receive communications, and the "Last Updated" date will be revised. Continued use of our website or services following such modifications constitutes your acceptance of the revised Terms.

 

 

B. Vendor and Sub-Contractor Disclaimer

 

This disclaimer clarifies the Lounge's position regarding the views and statements of its third-party contractors.

 

The Venetian Soda Lounge, LLC ("the Company") hereby states that the opinions, views, and statements expressed by any sub-contracted vendors, including but not limited to musicians, artists, distributors, guest speakers, suppliers, and other entities engaged by the Company, do not necessarily reflect or represent the official views, policies, or positions of Venetian Soda Lounge.

 

The Company maintains its own distinct set of values, principles, and beliefs, which may not be shared, endorsed, or reflected by its sub-contracted vendors. The Company's engagement with these vendors is strictly professional and limited to the scope of services they provide. Venetian Soda Lounge is not responsible for, nor does it endorse, any views, statements, or actions made by these third-party entities, and such views or statements should not be construed as an extension or representation of the Company's own principles or beliefs.

 

This disclaimer applies to all forms of communication and public interaction involving the Company's sub-contracted vendors, whether during their tenure with the Company or in relation to any events or services associated with Venetian Soda Lounge.

 

 

C. Privacy Policy

 

This policy details how Venetian Soda Lounge collects, uses, protects, and handles your personal information.

 

 

1. Information Collection

 

• Personal Information: We collect personal information when you make a reservation, purchase merchandise, or subscribe to our newsletter. This may include, but is not limited to, your name, email address, phone number, and payment information.

• Usage Data: We automatically collect non-personal information when you visit our website, such as your IP address, browser type, referring/exit pages, and interaction patterns with our website.

 

 

2. Use of Information

 

Your collected information is used for the following purposes:

• To process transactions, including reservations and merchandise purchases.

• To send periodic emails regarding your orders, services, or promotional offers, if you have opted in.

• To improve our website and services based on user feedback and analytical data.

• To respond to customer service inquiries and support requests.

 

 

3. Protection of Information

 

We implement a variety of security measures to safeguard your personal information, including the use of secure servers and networks, restricted access to data by authorized personnel, and encryption of sensitive and payment information. However, no method of transmission over the Internet or electronic storage is 100% secure.

 

 

4. Cookies

 

Our website utilizes cookies to enhance user experience and gather usage data. Cookies are small text files placed on your device. For more detailed information about our use of cookies, please refer to Section N (Cookie Policy).

 

 

5. Disclosure to Third Parties

 

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except to trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that such parties agree to maintain the confidentiality of this information. We may also disclose your information when required by law.

 

 

6. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

 

 

7. Consent

 

By using our site, you consent to this Privacy Policy.

 

 

8. Changes to Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting the revised policy on our website, and we will update the "Last Updated" date. Users who have opted for email notifications will be notified of significant changes.

 

 

9. Contact Us

 

For any questions regarding this Privacy Policy, please contact us using the information provided on our website.

 

 

D. Copyright Notice

 

This section outlines the ownership and permitted use of copyrighted materials belonging to Venetian Soda Lounge.

© 2025, Venetian Soda Lounge. All Rights Reserved.

 

 

1. Ownership of Content

 

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the exclusive property of Venetian Soda Lounge or its content suppliers and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Venetian Soda Lounge.

 

 

2. Usage Restrictions

 

Permission is granted to electronically copy and print hard copy portions of this site solely for the purpose of placing an order with Venetian Soda Lounge or purchasing Venetian Soda Lounge products for personal, non-commercial use. Any other use, including but not limited to the reproduction, distribution, display, or transmission of the content of this site, is strictly prohibited unless expressly authorized in writing by Venetian Soda Lounge.

 

 

3. Copyright Infringement

 

If you believe that your copyrighted work has been infringed upon by content on our website, please provide our designated Copyright Agent with the following information in writing:

• A description of the copyrighted work that you claim has been infringed.

• A description of where the material that you claim is infringing is located on the site.

• Your address, telephone number, and email address.

• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

 

 

4. Changes to this Notice

 

Venetian Soda Lounge reserves the right to modify this Copyright Notice at any time. Changes will be posted on this site and effective immediately.

 

 

E. Trademark Notice

 

This section details the trademarks of Venetian Soda Lounge and their protection.

The trademarks, logos, and service marks (collectively, the "Trademarks") displayed on this website are registered and unregistered Trademarks of Venetian Soda Lounge and/or third-party proprietors identified on the website.

 

 

1. Protection of Trademarks

 

The Trademarks of Venetian Soda Lounge, including but not limited to the Venetian Soda Lounge name, logo, and any words or logos associated with Venetian Soda Lounge, as well as our unique event names like "Hightower Paradise," are protected by national and international trademark laws. No use of these Trademarks may be made without the prior written authorization of Venetian Soda Lounge, except to identify the products or services of the company.

 

 

2. Prohibited Use

 

You are expressly prohibited from using any of the marks or logos appearing throughout the site without explicit permission from the respective trademark owner, except as permitted by applicable law.

 

 

3. Ownership and Recognition

 

All other trademarks not owned by Venetian Soda Lounge that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Venetian Soda Lounge.

 

 

4. Reporting Misuse

 

If you become aware of any unauthorized use or misuse of our Trademarks, we request that you report this to us promptly via the contact information provided on our website.

 

 

5. Modification to this Notice

 

Venetian Soda Lounge reserves the right to modify this Trademark Notice at any time. Any changes will be promptly reflected on this page.

 

 

F. Governing Law

 

This section specifies the legal jurisdiction for all agreements and disputes related to Venetian Soda Lounge.

 

The Terms and Conditions, Privacy Policy, Copyright Notice, Trademark Notice, and all other policies, notices, and agreements set forth by Venetian Soda Lounge, as well as any disputes arising from or in connection with them, shall be governed by and construed in accordance with the laws of the State of Vermont, United States, without regard to its conflict of law provisions.

 

 

1. Jurisdiction

 

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Vermont. Notwithstanding the foregoing, we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.

 

 

2. Compliance with Local Laws

 

This website is operated from the State of Vermont, United States. We make no representations that the content and materials on this website are legal or available for use in locations outside the United States. Access to the website content from territories where such content is illegal is prohibited.

 

 

3. Binding Nature of Governing Law

 

This governing law provision applies to all visitors, users, and others who access or use the website.

 

 

4. Modifications to the Governing Law

 

Venetian Soda Lounge reserves the right to modify the terms of this Governing Law at any time. Such modifications shall be effective immediately upon posting the modified terms on the website.

 

 

G. Modifications of Terms or Policies

 

This section details how and when terms and policies may be changed.

Venetian Soda Lounge reserves the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions, Privacy Policy, or any other policies by posting updates and changes to our website. It is your sole responsibility to review our website periodically for changes.

 

 

1. Notification of Changes

 

Any significant changes to these Terms or policies will be communicated through an email notification to users who have opted to receive communications from us. The updated terms will also be indicated by

the "Last Updated" date at the top of the relevant policy page.

 

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2. Acceptance of Changes

 

Your continued use of or access to our website or services following the posting of any changes to these Terms or policies constitutes your acceptance of those changes. If at any point you do not agree to any portion of the then-current version of our Terms and Conditions, the Privacy Policy, or any other policy, rules, or codes of conduct relating to your use of our services, your license to use the services shall immediately terminate, and you must immediately cease using the site and our services.

 

 

3. Scope of Changes

 

Changes may include modifications, additions, or deletions to the terms regarding our services, user conduct, dispute resolution, intellectual property, and other aspects of our business operations.

 

 

H. User Conduct Policy

 

This section expands on the expected behavior for users and patrons.

At Venetian Soda Lounge, we are committed to fostering a welcoming and respectful environment for all our guests and staff. To ensure a positive experience for everyone, all users of our website and guests at our lounge are required to adhere to the following standards of conduct.

 

 

1. Respectful Interactions

 

All interactions, whether on our website forums, social media channels, or at our physical lounge, must be conducted with the utmost respect and courtesy. Abusive language, bullying, harassment, and any form of discrimination are strictly prohibited.

 

 

2. Compliance with Laws

 

Users and patrons must comply with all applicable local, state, and federal laws while utilizing our website and services, including but not limited to regulations concerning the legal drinking age.

 

 

3. Content Standards

 

Any content you post on our website or social media channels, including comments and reviews, must adhere to our content standards. This explicitly prohibits the posting of offensive, defamatory, infringing, or otherwise inappropriate content.

 

 

4. Prohibited Activities

 

The following activities are strictly prohibited on our website and at our lounge:

• Engaging in or promoting illegal activities.

• Posting or transmitting material that infringes upon the intellectual property rights of others.

• Attempting to gain unauthorized access to our website, servers, or any related systems.

• Posting or spreading malicious software, viruses, or any other harmful code.

 

 

5. Consequences of Violating User Conduct

 

Violations of these conduct guidelines may result in a range of actions, including but not limited to the immediate removal of offending content, temporary or permanent banning from our website and social media channels, and denial of access to our lounge facilities.

 

 

6. Reporting Misconduct

 

If you witness or experience conduct that violates these guidelines, please report it to our staff or through the contact information available on our website.

 

 

I. Dispute Resolution Policy

 

This policy outlines the process for resolving disputes with Venetian Soda Lounge.

At Venetian Soda Lounge, we aim to deliver exceptional service and experiences. However, we acknowledge that disputes may occasionally arise. This Dispute Resolution Policy is designed to provide a clear and efficient process for resolving such disputes fairly.

 

 

1. Initial Resolution Effort

 

If you have any concerns or disputes regarding your experience with our services, website, or any other aspect of our business, you are encouraged to first contact our customer service team. We endeavor to resolve most issues informally and promptly.

 

 

2. Mediation

 

In the event that a dispute cannot be resolved informally, both parties agree to submit the dispute to non-binding mediation in the State of Vermont, USA, before resorting to arbitration or litigation. Mediation will be conducted in accordance with the rules and guidelines set forth by an agreed-upon mediation service in Vermont. Both parties agree to participate in the mediation process in good faith with the goal of reaching an amicable resolution.

 

 

3. Limitation on Legal Actions

 

Following mediation, if the dispute remains unresolved, either party may pursue legal action. However, any legal proceedings arising from or related to the dispute must be commenced within one (1) year from the date the dispute arose.

 

 

4. Costs of Mediation

 

Unless otherwise mutually agreed upon during the mediation process, the costs associated with mediation shall be shared equally between the parties.

 

 

5. Confidentiality

 

All aspects of the mediation process, including discussions, proposals, and any agreements reached, shall remain confidential and shall not be disclosed to any third party, except as required by law.

 

 

J. Limitation of Liability

 

This section specifies the limits of Venetian Soda Lounge's legal responsibility.

Venetian Soda Lounge endeavors to ensure that all information on our website is accurate and up-to-date and that our services are of the highest standard. However, there are inherent limitations to our liability as outlined below:

 

 

1. Accuracy of Information Disclaimer

 

While we strive to maintain the currency and accuracy of the information provided on our website, we do not warrant the completeness, timeliness, or absolute accuracy of such information. Venetian Soda Lounge is not responsible for any errors or omissions in the content provided.

 

 

2. General Limitation of Liability

 

To the fullest extent permitted by applicable law, Venetian Soda Lounge, including its directors, employees, and agents, shall not be liable for any damages, whether direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to loss of profits, data, or use, arising out of or in connection with the use or inability to use our services or website.

 

 

3. Food Allergies and Dietary Restrictions

 

While we exercise utmost care in preparing and serving our food and beverages, Venetian Soda Lounge cannot be held liable for any adverse reactions, allergies, or dietary-related consequences arising from the consumption of our food or beverages. Patrons are solely responsible for informing our staff of any and all dietary restrictions or allergies.

 

 

4. Third-Party Links

 

Our website may contain links to third-party websites for your convenience. Venetian Soda Lounge is not responsible for the content, accuracy, or privacy practices of these external sites, and your access to them is at your own risk.

 

 

5. Recognition of Risk

 

By using our website and services, you acknowledge and expressly agree that such use is at your sole risk.

 

 

K. Account Termination Policy

 

This policy outlines the conditions under which a user's access to Venetian Soda Lounge services may be terminated.

Venetian Soda Lounge values its relationship with customers and users of our website. However, under certain circumstances, it may be necessary for us to terminate a user's access to our services, including website accounts, reservations, and other interactions.

 

 

1. Grounds for Termination

 

Venetian Soda Lounge reserves the right to terminate or suspend access to our services for reasons including, but not limited to:

• Violation of our User Conduct policy, including but not limited to bullying, harassment, or abusive behavior.

• Non-payment for services rendered or products purchased.

• Engaging in fraudulent, illegal, or unethical activities.

• Repeated failure to comply with our policies or terms and conditions.

• Any other conduct deemed harmful to the Lounge, its patrons, or its operations, at the sole discretion of the Lounge.

 

 

2. Process of Termination

 

In the event that termination is deemed necessary, Venetian Soda Lounge will generally provide the user with a notice of termination, outlining the reasons for the decision and, where appropriate, an opportunity to respond before a final decision is made. Immediate termination may occur in cases where it is necessary to protect the safety or security of other patrons, staff, or the integrity of our services.

 

 

3. Effect of Termination

 

Upon termination, the user will lose all access to our services, including any associated website accounts, reservations, or memberships. Any outstanding financial obligations owed to Venetian Soda Lounge must be settled.

 

 

4. Appeal Process

 

Users may appeal a termination decision by contacting Venetian Soda Lounge directly, providing any relevant information or context that may warrant a reconsideration of the decision.

 

 

L. Age Restriction Notice

 

This notice details the age requirements for patrons at Venetian Soda Lounge.

At Venetian Soda Lounge, we strictly adhere to all applicable age restriction policies to comply with legal requirements and ensure the safety and well-being of all our patrons.

 

 

1. Age Requirement for Alcohol Consumption

 

In accordance with federal and state laws, you must be twenty-one (21) years of age or older to purchase and consume alcoholic beverages at Venetian Soda Lounge.

 

 

2. Valid Identification

 

Acceptable forms of identification for age verification include a valid driver’s license, state-issued identification card, passport, or other government-issued identification in accordance with the Vermont Department of Liquor Control regulations.

 

 

3. Enforcement of Age Restrictions

 

Our staff are rigorously trained to request and verify identification from any patron at their discretion. Failure to provide valid identification when requested will result in immediate refusal of entry or service.

 

 

4. Underage Patrons

 

Patrons under the age of 21 may be permitted in designated areas or during specific times, provided they do not purchase or consume alcoholic beverages. This is subject to change based on specific events, venue policies, or regulatory requirements.

 

 

5. Responsibility of Patrons

 

It is the sole responsibility of each patron to ensure they are legally permitted to consume alcohol. Venetian Soda Lounge cannot be held liable for any consequences arising from a patron’s failure to adhere to age restriction laws or misrepresentation of their age.

 

 

6. Right to Refuse Service

 

Venetian Soda Lounge reserves the right to refuse service to anyone who appears to be under the influence of alcohol or other substances, or for any reason where serving alcohol may violate any applicable law or regulation.

 

 

M. Refund and Return Policy

 

This policy outlines the terms for merchandise returns and service reservation refunds.

At Venetian Soda Lounge, we are committed to ensuring customer satisfaction. The following terms govern our refund and return policy for merchandise purchases and service reservations.

 

 

1. Merchandise Returns

 

• Return Window: Customers may return merchandise within thirty (30) days of the purchase date for a full refund or exchange.

• Condition of Merchandise: Returned items must be in their original condition, unworn, unwashed, and with all original tags attached.

• Process for Returns: To initiate a return, please contact our customer service team with your order number and reason for return. You will be provided with detailed instructions on how to proceed.

 

 

2. Refunds for Services

 

• Reservation Cancellations: Reservations at Venetian Soda Lounge may be canceled up to forty-eight (48) hours in advance of the scheduled time for a full refund. Cancellations made less than forty-eight (48) hours in advance will incur a fifty percent (50%) cancellation fee.

• Event Cancellations by Lounge: In the rare event that a scheduled event at our lounge is canceled by Venetian Soda Lounge, customers will receive a full refund for their reservation or ticket.

 

 

3. Faulty Products

 

If you receive a product that is defective or damaged, please contact us immediately for a replacement or a full refund.

 

 

4. Refund Processing

 

Refunds will be processed to the original method of payment within a reasonable number of business days, subject to your financial institution's processing policies.

 

 

5. Non-Refundable Items

 

Certain items may be explicitly designated as non-refundable or not eligible for return. These may include, but are not limited to, personalized items, perishable goods, or specific promotional items. Any such items will be clearly identified at the point of sale.

 

 

N. Cookie Policy

 

This policy describes the use of cookies on the Venetian Soda Lounge website.

At Venetian Soda Lounge, we utilize cookies on our website to enhance your user experience and improve our services. This Cookie Policy provides detailed information about how and why we use cookies.

 

1. What Are Cookies?

 

Cookies are small text files that are placed on your device (e.g., computer, mobile phone, tablet) when you visit a website. They are widely used to make websites function efficiently, or to provide information to the website owners.

 

2. Use of Cookies

 

We use cookies for various purposes, including to:

• Understand and save your preferences for future visits.

• Track advertisements and their effectiveness.

• Compile aggregate data about site traffic and user interactions to facilitate continuous improvement of our site and services.

 

3. Types of Cookies We Use

 

• Essential Cookies: These cookies are strictly necessary for the website to function correctly and cannot be disabled in our systems.

• Performance Cookies: These cookies allow us to measure and improve the performance of our site by tracking visitor counts and traffic sources.

• Functional Cookies: These cookies enable us to recognize you when you return to our website, allowing us to personalize content and remember your preferences.

• Advertising Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

 

4. Your Cookie Choices

 

Most web browsers are configured to accept cookies by default. You have the option to configure your browser to remove cookies or to reject all cookies. However, please be aware that disabling cookies may affect certain features or services of our website.

 

 

5. Third-Party Cookies

 

Some content or applications on our website are provided by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may utilize cookies to collect information about your Browse activities on our website.

 

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6. Changes to Our Cookie Policy

 

We may update our Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

 

 

O. Changes to Terms or Policies

 

This section serves as a consolidated notice regarding modifications to any of Venetian Soda Lounge's legal documents.

At Venetian Soda Lounge, we are committed to maintaining the highest standards in our services and operations. As part of this commitment, we may periodically update and modify our Terms of Service, Privacy Policy, Copyright Notice, Trademark Notice, and all other relevant policies to reflect changes in our practices, legal requirements, or other aspects of our business.

 

 

1. Notification of Changes

 

We will notify users of any significant changes to our terms or policies. Such notifications may be provided via a prominent notice on our website, email communications to registered users, or other appropriate channels.

 

2. Reviewing Updates

 

We strongly encourage all users and patrons to review the updated terms or policies regularly to stay informed about our practices and their rights and responsibilities.

 

3. Effective Date

 

Changes or updates to any terms or policies will be effective immediately upon their posting on our website, unless otherwise explicitly stated.

 

4. Acceptance of Changes

 

Your continued use of our website, services, or attendance at our lounge after any such modifications will constitute your acknowledgment and acceptance of the revised terms or policies.

 

5. Historical Versions

 

We may, at our discretion, archive previous versions of our terms and policies for your reference. Please contact us if you wish to access historical versions.

 

 

P. Refund Policy for Event Tickets

 

This policy specifically addresses the refund terms for event ticket purchases.

At Venetian Soda Lounge, we strive to offer unique and memorable experiences through our events. Due to the nature and logistics of event planning, the following policy applies to all ticket sales for events hosted by Venetian Soda Lounge:

 

 

1. Finality of Ticket Sales

 

All ticket sales for events at Venetian Soda Lounge are final. We do not offer refunds or exchanges once a ticket has been purchased.

 

 

2. No Refunds for Event Tickets

 

Due to the pre-planning, resource allocation, and operational commitments associated with events, we are unable to provide refunds for event tickets. This policy ensures that we can maintain the quality and integrity of our event planning and execution.

 

 

3. Transferability of Tickets

 

While event tickets are non-refundable, they are transferable. If you are unable to attend an event for which you have purchased a ticket, you are permitted to give or sell your ticket to another individual.

 

 

4. Cancellation or Postponement of Events by Lounge

 

In the rare instance that an event is canceled or significantly postponed by Venetian Soda Lounge, ticket holders will be offered the option to transfer their ticket to a rescheduled date, receive a credit for a future event of equivalent value, or, in certain circumstances, a full refund, at the sole discretion of Venetian Soda Lounge. Please note that the decision to cancel or postpone an event is at the sole discretion of Venetian Soda Lounge and will typically only occur in exceptional circumstances, such as unforeseen operational issues or force majeure events.

 

 

5. Notification of Event Changes

 

In the case of any changes to an event, including cancellation or postponement, ticket holders will be notified as soon as reasonably possible via the contact information provided at the time of ticket purchase.